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Maintenance
Database Server Maintenance During the day, we will perform brief, critical maintenance on one of our database servers to replace a faulty memory module.
No downtime or service disruption is expected during the maintenance.
Announced time: 2026-10-05 13:26 Updated time: 2026-10-05 13:26 Start time: 2026-10-05 14:00
Resolved
Outgoing MMS 2026-10-02 11:10 Update: The operator has confirmed that the issue affecting outgoing MMS traffic was resolved at approximately 17:00 yesterday, October 1.
We have since performed verification tests and can confirm that outgoing MMS traffic is operating normally.
The issue is now considered resolved.
2026-10-01 15:29: We are currently experiencing issues with outgoing MMS traffic. Troubleshooting is ongoing, and we are actively working to resolve the issue as soon as possible.
We will provide an update as soon as more information becomes available.
We apologize for any inconvenience this may have causes.
Announced time: 2026-10-01 15:29 Updated time: 2026-10-02 11:14 Start time: 2026-09-29 23:00 End time: 2026-10-01 17:00Maintenance
Planned Maintenance – SMS Teknik Application Migration Dear Customer
This is to inform you of a planned maintenance activity required to upgrade and modernize our infrastructure.
Maintenance Window
Date: Tuesday, 1 September and Friday 4 September
Time: 22:30–23:30 (local time)
Maintenance Activity
Migration of SMS Teknik applications from legacy servers to upgraded servers.
Impact
During the maintenance window, SMS Teknik applications and APIs may experience a brief service interruption.
Expected downtime: 0–10 minutes.
Scope
SMS Teknik applications and APIs.
Customer Action
No action is required from your side.
Reason for the Maintenance
This work is part of our ongoing infrastructure modernization program and is intended to improve the stability, performance, and reliability of our services.
If you have any questions, please contact us.
We apologize for any inconvenience this maintenance may cause and appreciate your understanding and cooperation.
Announced time: 2026-08-24 11:13 Updated time: 2026-08-24 11:16
Maintenance
Server Maintenance – New Platform (K8) Date: Friday, October 23, 22:00–23:00
Work: Routine restart of servers in K8 Production to apply kernel updates
Action Required from Customers: None
Expected Downtime: 1–5 minutes
Affected Customers: All customers on the new platform
Disturbance
Disturbance – inbound traffic +45 2026-09-24 – Update: Complete functionality for all our +45 numbers has been restored by September 22:nd.
The implemented solution was to port the numbers from the old carrier to our new partner for Denmark (+45). This solution took longer than expected due to summer vacations at both the new and old partner.
2026-07-31 – Update: The Reply Module ”Svarsmodul” is now functioning as expected, similar to how it worked previously.
The service has been restored and incoming messages should now be received and processed normally.
Thank you for your patience and understanding while we worked to resolve the issue.
2026-07-20 12.05 – Update: An update was made Friday July 13 to introduce new +45 numbers into the Reply Module ”Svarsmodul”.
There is a process started to migrate the old +45 numbers to a new carrier in Denmark but due to vacations there and at the old carrier we have currently no updates on when this might be finalized.
We do know that no incoming SMS to our old +45 numbers are saved or possible to restore due to the termination of those numbers at the old carrier.
2026-06-30 11:00 – Update: We have identified the issue causing the service disruption in connection with the affected operator.
Our teams are continuing to work on finding and implementing a solution as quickly as possible. Inbound traffic and related services may still be affected while this work is ongoing.
We apologize for the inconvenience and appreciate your continued patience. Further updates will be provided as soon as more information is available.
Announced time: 2026-06-29 15:53 Updated time: 2026-09-24 11:10Resolved
Tele2 SE Earlier today, there was a disturbance with the operator Tele2 SE that affected SMS delivery. The issue has now been resolved, and SMS delivery is operating normally again.
We apologize for any inconvenience this may have caused.
Announced time: 2026-09-23 08:55 Updated time: 2026-09-23 08:55 Start time: 2026-09-23 08:00 End time: 2026-09-23 08:35Resolved
Incoming SMS
System affected:
Incoming SMS delivery to customer virtual numbers.
What happened:
A routing issue caused some incoming SMS messages to be delivered more than once to customer integrations.
Temporary solution:
No temporary workaround was required. The underlying routing issue was corrected directly.
Actions for the customers:
No action is required. Customers whose integrations trigger non-idempotent actions should review messages received during the incident period and reconcile any duplicates.
Personal data involved?:
No.
Permanent solution:
The routing logic was corrected so that each incoming message follows a single delivery path.
Additional information:
Other incoming events, such as status reports, were not affected.
Announced time: 2026-09-14 16:09 Updated time: 2026-09-14 16:09 Start time: 2026-09-12 18:45 End time: 2026-09-14 12:01
Resolved
Hi3G SE Earlier today, between approximately 09:30 and 11:00 (CEST), there was a disturbance with the operator Hi3G, which affected the delivery of SMS and may have resulted in duplicate SMS deliveries. The issue has now been resolved, and SMS delivery should be functioning as normal again.
We apologize for any inconvenience this may have caused.
Announced time: 2026-09-07 14:17 Updated time: 2026-09-07 14:17 Start time: 2026-09-07 09:30 End time: 2026-09-07 11:00Resolved
Internal system Between 13:52 and 15:05 CET today (2026-09-03), we experienced a system disturbance affecting the following API endpoints:
- api.smsteknik.se/send/v1
- api1.smsteknik.se/send/v1
- api2.smsteknik.se/send/v1
During this period, some users may have experienced authentication errors or unexpected user settings when making API calls.
The issue was fully resolved at 15:05 CET, and all services are now operating normally.
We apologize for any inconvenience caused and appreciate your patience.