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Maintenance
Planned Maintenance – SMS Teknik Application Migration Dear Customer,
This is to inform you of a planned maintenance activity that is required to upgrade our infrastructure.
Maintenance Window
Date: Friday, 21 August
Time: 22:30–23:30 (local time)
Maintenance Activity
Migration of SMS Teknik applications from legacy servers to upgraded servers.
Impact
During the maintenance window, SMS Teknik applications and APIs may experience a brief service interruption.
Expected downtime: 0–10 minutes.
Customer Action
No action is required from your side.
Reason for the Maintenance
This migration is part of our ongoing infrastructure modernization program and is intended to improve the stability, performance, and reliability of our services.
If you have any questions, please contact us.
We apologize for any inconvenience this maintenance may cause and appreciate your understanding and cooperation.
Announced time: 2026-08-06 08:34 Updated time: 2026-08-06 08:34 Start time: 2026-08-21 22:30 End time: 2026-08-21 23:30Completed
BLOCKED SMS – Delayed delivery reports from Telia 2026-07-30 08.15 – Update: Yesterday at 5 PM, we implemented a new fix on our side that we hope will resolve the previous issues.
We have discovered that both Telia NO and Telia SE have, in a limited number of cases, been sending updated delivery reports with a delay of up to one week.
This affects messages that were initially reported as delivered, but which have subsequently received the status ”Rejected”.
Our system currently interprets this updated status as an indication that the number is invalid, which means that the number is automatically placed in quarantine (Blocked) for 24–48 hours. The block is then automatically removed.
The issue has affected only a very small number of customers and numbers. Due to the limited scope of the issue, it was not detected by our monitoring systems.
We have reported the issue to Telia and are also working internally to prevent this type of delayed and updated delivery status from causing incorrect blocks in the future.
The affected blocks will automatically be removed within 24–48 hours.
If you need a block to be removed sooner, please contact us and we will be happy to assist you.
We apologize for any inconvenience this may have caused and are working to minimize the risk of similar issues occurring in the future.
Announced time: 2026-07-29 14:48 Updated time: 2026-07-31 14:12 Start time: 2026-07-21 00:00 End time: 2026-07-29 17:00Resolved
Hi3G SWEDEN We experienced delivery issues affecting SMS sent to the operator HI3G SWEDEN. The issue has now been resolved, and SMS delivery is back to normal.
We apologize for any inconvenience this may have caused.
Announced time: 2026-07-27 10:47 Updated time: 2026-07-27 10:47 Start time: 2026-07-27 08:00 End time: 2026-07-27 10:46Disturbance
Disturbance – inbound traffic +45 2026-07-31 – Update: The Reply Module ”Svarsmodul” is now functioning as expected, similar to how it worked previously.
The service has been restored and incoming messages should now be received and processed normally.
Thank you for your patience and understanding while we worked to resolve the issue.
2026-07-20 12.05 – Update: An update was made Friday July 13 to introduce new +45 numbers into the Reply Module ”Svarsmodul”.
There is a process started to migrate the old +45 numbers to a new carrier in Denmark but due to vacations there and at the old carrier we have currently no updates on when this might be finalized.
We do know that no incoming SMS to our old +45 numbers are saved or possible to restore due to the termination of those numbers at the old carrier.
2026-06-30 11:00 – Update: We have identified the issue causing the service disruption in connection with the affected operator.
Our teams are continuing to work on finding and implementing a solution as quickly as possible. Inbound traffic and related services may still be affected while this work is ongoing.
We apologize for the inconvenience and appreciate your continued patience. Further updates will be provided as soon as more information is available.
Announced time: 2026-06-29 15:53 Updated time: 2026-07-31 14:51